University Hospital Southampton

Many employees at University Hospital Southampton had to transition to remote working when lockdown measures were put in place. Leaders knew that for staff to use technology effectively, they needed good quality training on exactly how.  

It was crucial that everyone at University Hospital Southampton had the skills necessary to be able to continue their jobs in a new, digital world, as the pandemic changed ways of working.  

“It’s clear that investing time and money in training really reaps so many rewards. We have gone back to Hable now and asked them for more training on aspects of Microsoft 365. These are programmes that people will be using every day, so we want them to feel empowered by it.”  

– Helen Harrison, Project Manager, University Hospital Southampton NHS Trust 

We started by delivering an internal comms campaign to ensure everyone knew exactly what was happening. Posters especially were identified as being what really boosted engagement with this project.  

We then went on to deliver learning sessions introducing staff to Microsoft 365 with a specific focus on Microsoft Teams. We were delighted to have over 750 attendees across the learning sessions with almost 400 questions asked. 

Since running these learning sessions, we are delighted that new ways of working have been unlocked by staff, with benefits being realised across all areas of the Hospital.

Physiotherapists can see patients without them having to travel into the hospital. It saves time, money, and gives a better patient experience. Remote multidisciplinary team meetings have also been adopted. They’re able to reach more people than ever before and collaboration is seamless.  

The team at the University felt that through our project, they had achieved at least two years worth of digital transformation over a short period of time. Something that makes us incredibly proud.  

We know the pandemic is a hugely challenging time for everyone who works in healthcare. And are delighted to have been able to alleviate at least some of the pressure.