NHS Wales

We are proud to have helped NHS Wales continue collaborating and communicating effectively during the pandemic.  

With a key goal of improving digital maturity across the organisation, they had already rolled out Microsoft Teams to over 104,000 employees when we first met them. They begun progressing with other Microsoft 365 applications, and called on us to help them get the most out of the suite.  

We knew we needed to create a culture where people could embrace technology and feel confident using it. So we recruited and launched a successful Champions Network which spanned across the country. We were able to expand their Champions network from 300 people to just over 2,000 in total.  

We put together 18 different training sessions to over 3,000 people across Wales. Covering all levels of knowledge right from ‘An Introduction to Microsoft Teams’ all the way through to ‘Delivering Virtual Patient Consultations Online.’ 

To support this, we created a host of useful post-training content including guides, videos, and day-in-the-life booklets.  

It became apparent that the IT service desk were under immense pressure dealing with queries from staff across the country. So it was suggested that we create of an FAQ Bot app, where staff could find their own answers to common queries. 

The bot is currently being used by a number of digital champions at NHS Wales for wider testing, with a view to it being rolled out more widely in the coming months. 

This project has been truly transformative for the 104,000 NHS Wales employees. And we are immensely proud to have been at the heart of it. 

Through the integration of Microsoft 365, the Health boards have been brought closer together, working as one. They’re working quicker, more efficiently, and remotely. Time saved has vastly improved overall employee wellbeing across the organisation. 

Which, after all, helps them to continue to deliver great care across the country.  

Watch the video here to learn more about this project: