Sussex NHS Commissioners

Sussex NHS Commissioners were already looking at how to move everyone over to the cloud pre-COVID19.

Microsoft 365 was a long-term plan. But when the pandemic hit, they made the very quick decision that Teams would be how they cope with the transition to remote working. 

That's when Hable came in to help change their internal ways of working and behaviours.

“It’s quite an achievement, to set this up in a completely virtual setting rather than a traditional classroom. The fact that we managed to train our workforce using the very product we were training them itself was quite impressive.”

Matthew King, Digital Development Manager, Sussex NHS Commissioners

They went from a 6-9 month plan to a 48 hour plan almost overnight. And 90% office based staff, to nearly all staff working from home. 

They wanted to ensure everyone had the knowledge to use technology effectively while working remotely. Due to lockdown measures, in-person training could not be delivered. Like everyone, we had to adapt quickly to the situation and transfer our training from in-person to remote. We had to get people who do not use the Teams to be able to get into it, in order to access the training.  

Alongside the delivery of 2 hours worth of training for all staff, we supported live events, provided Workplace Coaches to help answer questions and provide extra support, and also put a training management plan in place.  
 
As a result, Sussex NHS Commissioners are now using Teams by default. And their people know how to use it effectively.  

We’ve absolutely loved working with the team. It’s been a real pleasure to enable the Sussex NHS Commissioners to adapt and keep working efficiently during these challenging times. We’re looking forward to developing this relationship further and helping them to get to the next stage of their digital strategy.