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Help your people navigate change through proactive guidance and reactive support. Right in the flow of work.


Support people impacted by change


Boost knowledge and confidence


Embed digital skills across the organisation

Business change can be a complex, and often long process. A Change Desk helps keep the momentum going. Providing guidance to ensure everyone feels supported.  

A Change Desk from Hable gives your people a place, usually within Microsoft Teams, where they can go to ask those “how do I?” questions. Ones that would otherwise end up as IT support tickets. The Microsoft Teams channel is managed by real people, not robots. Answering questions and providing tips and tricks.   

Delivered via a mix of face-to-face and remote engagements, either 1:1 or in small groups, the Change Desk can be in place for anywhere from 3 to 12 months.

Whether you need a Change Desk to help support a role out of new devices, the introduction of new AI tools, or just to help encourage new ways of working. We are here to ensure people impacted by the change have someone to turn to.

Save every employee 10 minutes per day.

Research suggests that employees spend on average 1 hour per day searching for relevant information. Our Change Desk service delivers time efficiencies that aim to save staff a minimum of 10 minutes per day. That's a time saving of 3 hours per month per employee.

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How does a Change Desk work?

  • We start by understanding where you are now as an organisation, and where you want to get to 
  • We create and manage a Microsoft Teams environment for the duration of Change Desk contract, allowing for support to take place in the flow of work  
  • Our in-house Creative Services team craft an engaging internal comms campaign to raise awareness of the Change Desk and encourage use  
  • Our knowledgeable Coaches then provide reactive support, in response to questions or 1:1 coaching requests, as well as regular masterclasses and top tips 
  • We review, feedback and do an in-depth analysis of questions, trends and themes 

We've run Change Desks at leading organisations across the UK:

Financial Services Firm, London

We provided support for colleagues at a leading financial services firm in London, helping to save 3 hours per month per employee.

Read more >
Launch your new Change Desk today
Provide support right where your people need it. Book your intro call with a member of our team: