The Government of Jersey

Hable completed a major change management and adoption programme with the Government of Jersey (GoJ) helping to improve collaboration and productivity across departments.   

At the start of the project, we were given one main objective: to raise awareness of the endless capabilities of Microsoft 365. Focusing on how it can enable people to communicate, collaborate, and work more confidently.  

We ran workshops with different stakeholder groups to develop a strong understanding of current working styles. It gave us a real insight into the challenges faced. And allowed us to offer suggestions for ways to overcome these challenges using technology.  

We started by devising a clear communications strategy, using our inhouse Creative Team to craft a range of messages and materials. We put together a huge bank of learning resources to support self-guided learning. And also built them a bespoke SharePoint environment – called 365 Hub – where they could store them all.  

We also delivered a training programme to over 1,000 delegates. Designed to help employees improve their digital knowledge and grow confidence when using Microsoft 365.  

This resulted in the delivery of over 60 live events. 96% of delegates rated these ‘good’ or ‘excellent.’ 

We know that having a strong network of digital champions can be a fantastic way to solidify learning. And identified it as a key area to make real, long-lasting change within the project.  
 
We recruited, launched, and trained this network. Helping to improve confidence at scale. 

Following on from implementation, we reviewed how successful the change was. Feedback was overwhelmingly positive. And GoJ saw an increase of Teams users from 2,000 to over 4,000. Attributed both to training from Hable and the ongoing wider rollout.  

"I think people are a lot more encouraged to change their ways of working now. They’re more engaged, and they’re taking an interest in how they can change the way they behave and work using this new technology.” 

- Claire Johnson, Senior Project Manager, Government of Jersey

We are delighted to have been able to work with Government of Jersey to help them realise the true potential of technology. And create long-lasting change.