National Museums Liverpool

National Museums Liverpool is the largest group of national museums based wholly outside London. They look after national collections which are among the most important and varied in Europe. Containing everything from Impressionist paintings and rare beetles, to a lifejacket from the Titanic.  

NML consists of eight museums and galleries, with more than 800 employees based at multiple sites. They started rolling out Office 365 with a very small pilot, before continuing the rollout more widely.

We worked with them to train their people on how to use this technology effectively. Enabling even greater collaboration across these different sites. 

We provided a large-scale training programme on Office 365. From administration and governance to training tailored for frontline staff. We also provided support and training on building a SharePoint intranet, as well as training on PowerApps and PowerBI. To help them really use the technology to its full potential, we developed a suite of custom PowerApps solutions too. 

The benefits unlocked were impressive. Departments have been able to use Teams to deliver content to external contractors which had been too large for email. They also saw a major reduction in staff workload and frustration. Data gathering through a third party was replaced by Forms, which delivered a significant cost reduction. And Organisational news became available to all staff through Teams. With not all staff having email access, this resulted in staff feeling much more informed.  

“We feel more connected as a team. We have over 20 buildings that the team work across, and all of a sudden we feel like one team working for one organisation.” 

 – Sandra Penketh, Executive Director for Galleries and Collections Care 

We’ve found NML completely embraced the potential of every tool they’ve encountered. Since the lockdown, it has been hugely rewarding to see the tools and technology which we all worked so hard to put in place, prove their value. 

Working with National Museums Liverpool was so rewarding. We loved enabling the organisation to bring all of the people across their offices, galleries and museums together in a more collaborative way.  

Improving collaboration at National Museums Liverpool - watch the video: