Kingston University

Kingston University is a prestigious higher education institution based in London, supporting, and educating more than 19,000 students from the UK and abroad each year. It offers courses across various disciplines from undergraduate to postgraduate level and prides itself on producing the most sought-after graduates in the country, combining great education with sought-after digital and problem-solving skills.

Always seeking to drive innovation, one of Kingston University’s strategic goals is to improve digital skills and increase the adoption of new technology.

To deliver this, Kingston University had tried various methods. Training courses delivered over a short period of time may have improved pockets of knowledge but didn’t create the   widespread culture change that the University wanted to achieve and embed.

Enter, Hable!

What Hable Did

Following an assessment of current state, we identified that a Digital Champions Network would be key in supporting the adoption of new ways of working.

Our inhouse Creative team started by designing the badge for the Digital Champions, called KUDOS Champions, in collaboration with the University Project Team. Hable then wrote a bespoke communications pack to help with the recruitment of Champions, and raise awareness of the workshops and training on offer. As a result we had over 170 members of staff register as KUDOS Champions.

Our ambition was to change the practice and perception of learning new digital skills and finding better ways to work, by creating a positive and tangible experience. Hable worked hand in hand with the Kingston project team throughout, understanding our users, seeking the nuances for engagement, and ultimately identifying the digital skills and toolset that would make the most difference.

- Steve Britton, Head of IT, Kingston University 

We begun delivering the learning programme for Champions, starting with 4 weeks of 'essentials' training. Upskilling on Microsoft 365 apps. Then applying this knowledge to specific ways of working in Scenario workshops. The final learning sessions focused on developing skills as Champions, with topics including driving adoption, applying change, and managing resistance. To support this learning, the Champions had access to Workplace Coaching throughout. 

Throughout the learning programme, we received 4.5 out of 5 for the question “How did we do today?”

The impact for Kingston University

This programme was a brilliant success. Culminating in a face-to-face graduation event which we were proud to attend alongside the KUDOS Champions and other Kingston University staff.

A massive 86% of people reported increased confidence following the programme. Which we know will have a huge impact on the adoption of new technologies. 

We continue to work closely with Kingston University to increase digital skills at scale.

Each of the KUDOS Champions are now empowered with the knowledge and confidence to assist colleagues across the organisation with everyday digital activities. Trying new things, finding efficiencies, and making the technology work for them.

- Steve Britton, Head of IT, Kingston University